FAQs


1. What type of wax are our candles made with?

    We use a special blended paraffin wax in all of our candles.

 

2. How long will it take me to receive my candle after I order it?

    Our candles are individually hand-poured once your order is placed. This process can take up to 7-10 business days, including curing time. Then we ship it directly out to you and shipping times can vary based on where you are.

 

3. Do you sell your products wholesale to retailers?

     Yes, we sell our candles and tarts wholesale to retailers who will be reselling our products. We occasionally also do consignment. For more information please contact us at wholesale@fishercreekcandles.com

 

4. Do you do fundraisers?

     Yes, we love fundraisers! Please email us at info@fishercreekcandles.com to receive more information.

 

5. What if I don't like my candle when I receive it?

    We are all about customer satisfaction! If for any reason you receive your items and are unsatisfied with it, please notify immediately us by email at sarah@fishercreekcandles.com. You can then return your product to us at your cost for shipping. All returns must be received within 30 days. Only products in unused/unburned condition will be issued a full refund. If you receive your items and they have been damaged in anyway from shipping, please notify us by email immediately as we insure all of our packages and will correct that for you.

 

6. Is paraffin wax toxic?

    No. Paraffin wax – like all candle waxes - is non-toxic. In fact, paraffin is approved by the U.S. Food and Drug Administration for use in food, cosmetics, and medical applications. Food-grade paraffin is commonly used for manufacturing candles.  

 

7. Are scented candles safe?

    Yes. When a candle burns, the wax is drawn into the wick, where it is "consumed" by the candle flame to produce water vapor and carbon dioxide. The only difference with a scented candle is that a small amount of fragrance is released as well. Reputable candle manufacturers use only fragrances that are approved for burning in candles. They also carefully monitor the addition of fragrance to ensure that the candle will burn cleanly and properly.

 

8. Is candle soot harmful?

    No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

 

9. Are certain candle waxes better than others?

    No. All types of quality candle waxes have been shown to burn cleanly, safely and in the same manner. U.S. candle manufacturers select waxes or blends of waxes based on their suitability for specific types of candles or formulation profiles, as well as their own candle-making preferences.

 

10. How should I burn a pillar candle?

    We recommend that you burn your candle 1 hour for each inch in diameter that the candle is with a maximum of 4 hours at a time. For example, if you are burning a pillar candle that is 3 inches in diameter you burn it for 3 hours then extinguish the flame and allow the candle to completely cool before relighting it again. This will keep your pillar candle from burning unevenly and tunneling.

 

11. What should I know about using candles safely?

    Candles are safe when burned properly, responsibly and according to manufacturer directions. Nevertheless, it’s important to remember that a burning candle is an open flame, and thus a potential fire hazard if not monitored carefully.


When burning candles, consumers should follow these basic safety rules:

Keep lighted candles within your sight. Never leave a burning candle unattended.

Never burn a candle on or near anything that can catch fire.

Keep candles out of the reach of children and pets.

Trim wicks to ¼ inch prior to each use.

Keep candles away from drafts and vents.

Always use an appropriate candleholder placed on a stable, heat-resistant surface.

Read and follow all manufacturer instructions carefully.

 

 

We welcome all questions! Please feel free to contact us at info@fishercreekcandles.com